Evolve Art Studio - Shipping and Delivery Policy

01. Order Processing

Each artwork is checked, confirmed, and prepared before dispatch. Standard works usually require 3-5 business days. Oversized, framed, or commissioned pieces may take longer because they need safer packaging.

02. Domestic Shipping

We coordinate local delivery within Rwanda and nearby regions based on destination, artwork size, weight, and fragility.

• Local Rwanda delivery: $5
• Expedited local service: 2-3 days

03. International Shipping

International delivery can take longer because of customs checks, destination rules, and courier schedules. We confirm available options before dispatch.

04. Archival Packaging

Artwork is packed with protective wrapping and cushioning. Fragile or high-value originals may be shipped in stronger boxes or custom crates.

05. White-Glove Service

For large or delicate works, professional handling may be recommended. This can include scheduled delivery, careful unpacking, and placement support.

06. Real-Time Tracking

When tracking is available, the studio shares the courier reference or delivery updates by email or phone.

07. Transit Insurance

Insurance may be arranged for valuable or fragile shipments. Coverage depends on the courier, destination, and confirmed value of the artwork.

08. Customs & Duties

Import duties, taxes, and brokerage fees are the responsibility of the recipient. Please consult your local customs authority regarding works of art import regulations in your territory.

09. Delivery Windows

Delivery appointments will be scheduled by telephone or email for all large-scale works. A signature is strictly required for all deliveries; items will never be left unattended.

10. Unsuccessful Delivery

If a confirmed delivery is missed, storage or re-delivery fees may apply. Returned shipments may also create extra handling costs.

11. Damages in Transit

In the rare event of transit damage, please photograph the exterior packaging before opening. Report any damage to shimwart23@gmail.com within 24 hours of receipt with clear high-resolution images.

12. Lost Shipments

A shipment is considered officially lost if it remains static for 15 business days domestically or 30 business days internationally. In such cases, we will initiate a full insurance claim and provide a replacement or refund.

13. Restricted Regions

Due to current international logistics constraints, we are unable to ship to certain regions under embargo. Please contact us for a current list of restricted destinations.

14. Local Gallery Pickup

Collectors in the Kigali area may choose Studio Pickup at checkout. Appointments must be scheduled at least 48 hours in advance to ensure the work is ready for viewing and transit.

15. Installation Services

We offer professional installation for corporate collections and private residences. Our network of certified art handlers ensures that every piece is mounted securely and according to architectural standards.

16. Sustainable Materials

Evolve Art Studio uses practical, protective packaging and reuses or recycles materials where possible without risking artwork safety.

17. Direct Support

For specific inquiries regarding a pending shipment, our logistics team is available Mon-Sat 8:00 AM - 7:00 PM.