Customer Protection Framework
At Evolve Art Studio, we value customer satisfaction and strive to provide a smooth and secure experience for both customers and artists.
Refund requests are reviewed on a case-by-case basis by Evolve Art Studio administration. Our goal is to maintain the integrity of the gallery while protecting the rights of customers and artists. Refunds may be approved only when valid reasons are provided and verified through our review process.
Deposits for custom commissions may be non-refundable to compensate the artist for initial design work and material procurement. Eligibility for further refunds is progress-dependent and subject to strict admin review of all communication logs and milestone approvals.
Customers must report physical damage within a 48-hour window of delivery confirmation. High-resolution photo evidence of both the packaging and the artwork is mandatory.
Contact support
Provide order info
Explain reason
Submit evidence
Our curation team requires several business days for thorough verification and investigation of all claims.
Refunds are issued via the original payment method: Mobile Money, bank transfer, card, or gallery credit.
Calculated based on damage severity, service completion percentages, or shared responsibilities.
We reserve the right to reject suspicious requests and ban accounts found abusing the system.
The final decision on all refund disputes rests solely with the Evolve Art Studio administration.
Our support team is available to help with order, delivery, and refund questions.
shimwart23@gmail.comBy finalizing a purchase on this platform, users explicitly agree to all terms outlined in this Refund Policy.